CLIENT CHARTER ACHIEVEMENT MAY 2016 CLIENT CHARTER ACHIEVEMENT MAY 2016

Journal Content Journal Content

 

PROMISES
CONFORMANCE TO TIME STANDARDN
NON-CONFORMANCE TO TIME STANDARD
 NUMBER OF SERVICES
 NUMBER OF CONFORMANCE  
% OF CONFORMANCE
NUMBER OF NON-CONFORMANCE
% OF NON-CONFORMANCE
Completed applications for Business Financing, Education Loan and Entrepreneurial Training Programme are decided upon within a period of 14 days.
Education Loan 
4,219
100
0
0
4,219
Business Financing
2,095
100.00
0
0
2,095
Entrepreneurial Training Programme
7,918
98
188
2
8,106
Completed applications for Premise Tenancy are decided upon within a period of 14 days from the closing date of the advertisement.
65
100 0 0 65
MRSM Intake Results are released as follows :-
a) Form 1 - 30 days after the last day of the test and interview session.
b) Form 4 - 30 days after PMR results are announced.
Form 1 
6,941
100
0
0
6,941
Form 4 
2,169
100
0
0
2,169
MARA Higher Education lnstitutions (lKM, KKTM, KPM, GMl, KPTM and UniKL) Intake Results are released within a period of 30 days from the application closing date.
38,152
100 0 0 38,152
Payment for bills and claims are made within a period of 14 days from the submission of complete documentation by suppliers.

1,370

100 0 0 1,370