MAIN FUNCTIONS

• Customer Service - Provide technical assistance to users of MARA ICT facilities
• Communication and Collaboration - To provide and manage the networking and communications facilities such as access to Internet, Intranet, Extranet and e-mail and provide guidance in the development of website / portal.
• ICT Procurement - To operate, manage and analyze the procurement of supplies, services and ICT project of MARA management.
• Data Center Management - Manage and coordinate the operations of the Data Centre.
• ICT infrastructure - Planning, developing and maintaining the infrastructure to facilitate the exchange and sharing of information.
• Software - Manage and provide a valid licensed software to each computer and server facilities
• Advisory Service - Provides consulting services related to the use and development of ICT facilities MARA.
• Application Systems - Planning, developing and maintaining applications systems to support operations and activities of MARA.
• ICT Literacy Development - Providing training and technical services to increase the exposure of MARA employees' literacy towards a new work culture by using ICT facilities.
• ICT Security - Planning and providing services in protecting the confidentiality and authenticity of information, data integrity and minimize security incidents in the use of ICT facilities in MARA.
• Setting Standard ICT facilities - Formulate policies and regulations in the development and use of ICT facilities in MARA and its implementation.