Corporate

Management Services Sector

Human Resource Division

INTRODUCTION

Human Resource Division or Bahagian Sumber Manusia (BSM) is accountable for determining its organisational structure to remain competitive in optimising its human capital resources. It is also responsible for policies in developing and planning its human capital requirement for producing competent MARA workforce with integrity while maintaining their social welfare.

OBJECTIVES

Ensuring all available posts are filled at least 85% at all times.
Ensuring all MARA employees attended at least seven (7) days of training annually.
Executing personnel recruitment programme for each grade once a year.
Ensuring 100% Laporan Nilaian Prestasi (LNPT) is implemented at all levels through HRMIS.

ROLES

Human Capital Management
- Restructuring and optimising available workforce resources and maximizing its productivity in ensuring the accomplisment of the objectives, visions and missions.
Talent Development
- Rightsizing and focusing on knowledge and skill upgrading based on personnel competencies and talents for better career path.
Personnel Affairs
- Encouraging healthy family welfare and social needs in providing positive work output with efficiency and integrity.
Operational and Organisational Management
- Executing official tasks and ensuring personnel information is updated.

Finance Division

INTRODUCTION

Finance Division (BKW) is a high integrity, efficient and effective division in undertaking financial management and statutory bodies’ accounting services. BKW’s vision is to improve the quality of financial management and accounting services that meet the needs of stakeholders through effective use of information and communication technology (ICT).

OBJECTIVES

Manage MARA’s financial resources and implement financial management effectively, responsibly, efficiently, accountably and efficiently in achieving MARA’s and the Ministry’s objectives with all applicable regulations and financial procedures.
Providing quality financial and accounting services to enhance MARA delivery system.
Prepare and report on MARA’s financial statements in accordance with prescribed accounting standards and ensure that MARA obtains a Certificate of Net Audit.

ROLES

Budget and Corporate Finance
- Plan and manage MARA Operational Budget.
- Manage MARA’s cash flows and short-term investments.
Accrual Accounting
- Manage and account for MARA revenue and expenses in accordance to applicable financial accounting standards and regulations.
- Prepare and coordinate financial reports and MARA Annual Financial Statements.
- Provide consultation, guidance and SOP in financial management, taxation and financial reporting.
Revenue Management and Cash Receipts
- Manage and account for revenue and payments according to the applicable financial accounting standards and regulations.
Operations
- Manage and coordinate all day-to-day financial management systems through the monitoring of internal control systems.
Students

- Manage payment of allowances and tuition fees to MARA-sponsored students locally and overseas.

Asset Management & Procurement Division

INTRODUCTION

Asset Management & Procurement Division (BAP) is responsible for the management of procurement, assets, facilities and contracts, executed according to the procedures and stipulated arrangement in an efficient, systematic , secured and integrity to the smooth operation of MARA.

OBJECTIVES

To manage assets in an efficient and systematic manner;
To manage procurement with transparency and integrity;
To provide clean, comfortable and secured facilities;
To ensure contracts are administered efficiently and systematically.

ROLES

Asset Management
- Ensuring the management of movable assets, non-movable asset and store according to the stipulated rules and regulations.
- Ensuring the process of asset acquisition / immovable asset disposal is managed according to the stipulated rules and regulations.
Procurement Management
- Managing and providing the necessary document and implementing related evaluation according to the stipulated rules and regulations.
- Implementing Tender Pricing Evaluation, Procurement Electronic System (SPE) and Online Registration for Suppliers.
Facility Management:
- Ensuring scheduled maintenance of utility supply.
- Managing selling, renting, maintaining, upgrading the renovation of MARA District Office (PMD) and MARA Rest House.
- Handling the usage of common vehicles and parking.
Registry and Records Management
- Ensuring systematic record and archives management.
- Ensuring well-organized registry management.
- Ensuring printed documents are in accordance with the stipulated rules and regulations.
Contract Management
- Planning, supervising, managing and monitoring the management of documentation for Procurement Supply Contract and Procurement Services.

Information Technology Division

INTRODUCTION

Information Technology Division is the prime mover of Information & Communication Technology for Majlis Amanah Rakyat (MARA). It’s objective is to strengthen the organization’s delivery system through extensive technology infrastructure and high quality information analytics across Enterprise – Wide applications.

OBJECTIVES

To unleash the potential of the workforce to become professional Subject Matter Expert (SME) for the ICT ecosystem.
To offer unique value proposition surpassing the Service Level Agreement for ensuring the customer satisfaction.
To create symbiotic relationship through co-creation among its workforce and customers.

ROLES

Infrastructure
- Designing, providing, managing and maintaining infrastructure ICT facilities.
- Managing and coordinate Data Center operations.
- Providing advisory services and technical support to ICT users.
Application System & Operations
- Planning, developing, implementing and maintaining a comprehensive and integrated application system to support information sharing.
Technology Management
- Planning and providing cyber security services to ensure the confidentiality, integrity and availability of information.
- Planning and monitoring the implementation of ICT projects.
Management Services
- Managing, preparing and monitoring the financial affairs of the section.
- Implementing continuously ICT training and programs among employees.
- Managing and monitoring division assets

Construction and Maintenance Department

INTRODUCTION

The division is responsible for planning, implementating and controlling all MARA constructions and maintenance activities in accordance to regulations and policies set by the management. This is to ensure its effectiveness is according to the project requirements.

OBJECTIVES

To provide the best services in the construction and maintenance of all MARA premises.
Ensuring all MARA employees attended at least seven (7) days of training annually.
To complete ongoing projects according to the schedule, cost and of quality without compromising the needs of the user.
To make regular maintenance a priority at all MARA premises.
To increase the number professional technical staff as well as being the platform for career advancement for MARA technical staff.
To upgrade Bumiputera contractors and professional consultants in the construction business in Malaysia for them to be more competitive globally.

ROLES

Project Management
- To be responsible in managing and monitoring all aspects of project management from pre-construction to post construction and building maintenance. This includes fixtures necessary for the completion of a building.
- To assist the technical team in the states and districts in the preparation of work descriptions, cost estimations and tender processes.
- To be responsible for the maintenance works like renovations, upgrading and emergency work procurement.
- To coordinate all projects by collecting and providing updated information on project status.
- To manage all payment claims from consultants and contractors for construction and maintenance projects.
Technical Consultancy
- To provide technical consultations for all divisions and district offices to carry out their maintenance works and projects in accordance to standard operation.

Risk Management and Inspectorate Division

INTRODUCTION

The Risk management and inspectorate division is responsible for prescribing the standards and guidelines of the Occupational Safety & Health and the Risk management and assessment are in line with the Acts, Standards and Policies that are in place as well as ensuring work ethics that guarantees the environment and ecosystem within MARA’s centres are conducive and safe.

OBJECTIVES

To inculcate a healthy and safe work culture at MARA centres.
To comply with the laws and regulations to safeguard any legal repercussions.

ROLES

Developing and implementing risk management processes that are integrated with MARA’s strategic management.
Monitoring and evaluating risk profiles and identifying gaps in managing those risks.
Defining risk management strategies, accountability and clear action plans to enhance risk management capabilities as well as continuous improvement.
Ensuring compliance with security acts, instructions and regulations.
Developing SPMa instruments.
Enforcing monitoring and intervention.
Establishing strategic relationships to serve as benchmarks.
Benchmarking visitations.

Innovation & Creative Technology Division

INTRODUCTION

The Innovation & Creative Technology Division (BITK) is responsible in heading the use of creative technology and multimedia through four (4) core strategies. The core strategies are: providing media coverage and multimedia services, providing creative design services, encouraging life-long learning and facilitating digital technology incorporation in teaching and learning.

OBJECTIVES

To create competitive human capital who are adept in facing global challenges
To solidify the delivery service ecosystem
To cultivate the usage of digital technology in education.

ROLES

Media Production Services
Photography, videography, producing multimedia products (videos, montages, and teasers) for MARA’s promotions and archives.
Graphic Design Services
Increasing the quality of the corporate & promotional content in MARA.
Developing Creative Content
Developing and improving learning materials via the Teaching & Learning in the 21st Century by inculcating digital technology in order to produce effective teaching techniques. In addition, this unit also provides a repository to manage learning materials that can be shared with users.
MARA Knowledge Centre (MKC)
Offering services to IPMA Library Resource Person; providing access and loans to books, references and digital materials.

Director General’s Department

Strategic Planning Division

INTRODUCTION

The Strategic Planning Division (BPS) is responsible for leading the formulation of MARA’s policies and direction in line with the Government’s aspirations. These roles include policy coordination, management and coordination of development budgets, preparation of long and short-term planning, monitoring the implementation of MARA projects and programmes as well as carrying out socio-economic and developmental research activities.

OBJECTIVES

Implementing MARA strategic planning in line with the national mission.
Managing the MARA Development Budget effectively for the Five-Year Malaysia Development Plan (RMK).
Planning and monitoring implementation of MARA projects and development programmes.

ROLES

POLICY
- Planning, analyzing and coordinating government information policies, regulations and practices for implementation at MARA level.
- Planning, coordinating and monitoring the effectiveness of the MARA programmes / projects.
SUPERVISION
- Monitoring the implementation of projects / programmes in accordance with existing government circulars.
- Preparing Expenditure Performance Report (RMK).
RESEARCH AND DEVELOPMENT
- Preparing, coordinating and monitoring MARA’s KPI report, and of the Ministry and other relevant parties.
- Providing and analyzing MARA corporate information which involve preparing the Corporate Data, updating WAR Room information, BPS Portal, MARA Online Data Systems and D’Mawar Apps.
PLANNING
- Designing MARA Development Plan for Five-Year Malaysia Plan (RMK)
- Planning, coordinating and managing MARA development budget requirements according to Malaysia Rolling Plan (RP)

Corporate Communication Division

INTRODUCTION

Corporate Communication Division (BKOM) is responsible for strengthening MARA corporate branding, delivering information, managing media and crisis, and coordinating corporate social responsibility programmes. In line with the latest developments in technology, the use of social media is emphasized in ensuring timely delivery of accurate and reliable information.

OBJECTIVES

To strengthen and enhance MARA corporate image.
To improve public perception on MARA in terms of the socio-economic development of the nation.
To provide excellent customer service through effective interaction and communication.

ROLES

Branding and Media
- Branding: Manages MARA corporate image that carries a trusted brand of an organization fully engaged in nation building.
- Public Relations: Plans, manages, coordinates and implements media relations activities for a wide coverage and publicity on MARA through print and electronic media platforms.
- Publishing: Plans, manages, implements and consults copywriting and publishing works aimed at creating or increasing awareness of MARA.
Event Management
- Provides services in MARA official event management.
- Oversees MARA official events to make sure the objectives are achieved and MARA corporate image is enhanced.
Customer Management and Public Complaints
- Public Complaints: Manages customer complaints, queries and suggestions through SISPAA, emails, telephone calls and walk-ins.
- Call Centre: Acts as a single point of contacts that facilitates the delivery system between MARA and the public by providing prompt and reliable information as well as connecting each customer with the appropriate officer in charge.
- Information Counter and Customer Relations: Acts as the frontliners that facilitate face-to-face communications between the public and MARA.

Internal Audit Division

INTRODUCTION

MARA emphasizes on the best practices in corporate governance and financial management as well as effective and efficient work performance. As such, the implementation of MARA activities and programmes is set to adhere to the rules and procedures to meet the objectives and reach the target group. Every enforced policy and regulation will ensure that MARA officers’ accountability is always maintained. The Internal Audit Division (AUD) is responsible for conducting audits, providing advisory and recommendation for strengthening corporate governance as well as the effectiveness of internal control of MARA centers and subsidiaries.

OBJECTIVES

Ensuring that every MARA programme is implemented according to the set goals, policies and rules as well as managed in a prudent, efficient and effective way.
Preparing high-quality and unbiased reports for MARA Audit Committee and Management.
Providing advisory and recommendations for improvement to MARA Management to improve internal controls and MARA’s accountability level.
Increasing organizational awareness and knowledge of the enforced systems, rules and procedures.

ROLES

AUD has three (3) main functions to achieve defined objectives:

Compliance
- Performing compliance audit on all MARA centers in accordance with regulations and Work Procedure Manual (MPK).
- Performing follow-up audits to ensure that actions on audit recommendations have been implemented.
Investigation & Forensic
- Conducting Investigation Audit based on instructions from MARA Audit Committee (JAM) or MARA Management.
- Conducting Forensic Audit based on the discovery of non-compliance in governance.
Performance
- Conducting Performance Audit on high impact development programmes.
- Analyzing the effectiveness of the Performance Audit to improve the programmes.

OTHERS

Jurisdiction:

AUD jurisdiction is to investigate / inspect any activity conducted under MARA’s operation, and of its subsidiaries and affiliates, as well as obtain any information required from any MARA officers, and of its subsidiaries and affiliates either through revision of documents, interviews or any suitable means for auditing purposes. The sources of audit are as follows:

Audit Act 1957
MARA Council Meeting No. 275 (5/2001)
General Circular No. 3 / 1998 (Prime Minister’s Department)
Treasury Circular No. 9 / 2004

Legal Affairs Division

INTRODUCTION

The Legal Affairs Division provides legal advisory services, enforces legal action and prepares and manages all documentations and legal instruments for MARA.

OBJECTIVE

To act as a legal reference centre by providing corporate legal advice services and legal action enforcement to fulfil and safeguard the interests of MARA.

ROLES

Corporate Legal Service

Drafting
To draft and enhance agreements and legal documentations.
Vetting
To vet and peruse agreements and legal documentations.
Legal Advice
To provide legal advice for matters referred to in accordance with the laws in force.
Legal Review
To conduct research on MARA’s policies and regulations to ensure the implementation of MARA’s programmes, projects and activities is in compliance with the newly-enforced laws.

Litigation

Enforcement
To take legal actions against MARA loan defaulters and parties in breach of contract.
Corporate Litigation
To act on behalf of MARA in litigation cases in court and arbitration proceedings for and against MARA.

Legal Awareness

To conduct law related courses and talks for MARA employees.

Council Secretariat Unit

INTRODUCTION

MARA Council Secretariat Unit (UUM) was established in 1966 in pursuant to the terms of the Majlis Amanah Rakyat (MARA) Act 1966 with the aim to provide secretarial services in relation to Council Meetings and other Committee Meetings of the MARA Council.

OBJECTIVE

To ensure that the Council and the Council Committee Meetings are conducted in accordance with the MARA Act and the stakeholder’s requirements to facilitate the effectiveness and implementation of activities as well as MARA’s administration.

ROLES

Manage and undertake secretarial services in relation to the Council, the Council Committee Meetings in accordance with the MARA Act and other related regulations.
Act as a witness on behalf of MARA for all Memorandum of Understanding (MoU) and Memorandum of Agreement (MoA) executed between MARA and any third party.
Store the MARA Council’s seal and ensure that all documentations and other duly sealed instruments are kept in the manner approved by the MARA Council.
Coordinate and manage the requirements of the MARA Chairman and other Council members in carrying out their duties and responsibilities.

Coordination Unit

INTRODUCTION

Efficient, effective, systematic and quality delivery systems are key to a successful implementation of MARA’s core activities to create and add value to all stakeholders. Therefore, the Coordination Unit is committed to ensuring efficiency in managing the organization’s administration and management by keeping an efficient flow of information among MARA Top Management, strategic level, specialist and all MARA administration centers.

OBJECTIVE

To coordinate delegation of power and instructions from Director General of MARA to Division Directors/ Units/MARA Centers and MARA Committees.
To coordinate meetings chaired by the Director General and Deputy Directors General and to coordinate feedback on Ministerial/Agency meetings with all Division/Units and MARA Centers.
To coordinate and ensure the activities/schedules of the Director General and the Deputy Directors General are organized and systematic.

ROLES

Ensuring coordination in delegation of power, management of directives and meetings of the committee chaired by MARA Top Management can be implement efficiently and systematically.

Research & Innovation Unit

INTRODUCTION

MARA Research & Innovation Unit (UNI) is established to lead the field of research and innovation in MARA. Hence, UNI has implemented programs related to the enculturation of innovation and development of professionalism to MARA including subsidiary of MARA.

OBJECTIVES

To realize the vision and mission of the MARA through more creative and innovative approaches especially in terms of strategy, structure and innovation in enculturation of innovation among the citizens of MARA IPMa students included.
To promote innovation activities as a major platform in solving any problems.
To improve efficient governance practices through the production of delivery systems that are creative and innovative.
To adopt prudent practices through production work processes that are effective and efficient.
To generate innovation that can meet the needs of stakeholders and to enhance the image of MARA.

ROLES

Cultural innovation and New Horizon of Creative and Innovative Circle (CIC).
- Phase 1: New Horizon of Creative and Innovative Circle (CIC) WORKSHOP
  Provide exposure on CIC, principles, implementation methods, philosophy and evaluation Of CIC.
- Phase 2: New Horizon of Creative and Innovative Circle (CIC) WORKSHOP
  Monitoring of the implementation of CIC in MARA.
- National LEVEL CIC MARA CONVENTION
  Competition to select the best CIC projects at MARA level..
- Workshop for Staff Innovation Lab (SIL) BY Zones
  Staff Innovation Lab (SIL) involving staff MARA from each center including subsidiaries in five (5) zones namely North, Central, South, and East And Borneo Zones.
- Youth Innovation Lab (YIL) Workshop
  Youth Innovation Lab (YIL) involving students of colleges and universities and training institutions of MARA throughout Malaysia.
- Junior Innovation Lab (JIL) Workshop
  Junior Innovation Lab involving students of MRSM held at five (5) zones namely, North, South, East, Central and Borneo Zones.
  Empowering the role of the Master Trainers (JU) in Workshop SIL, YIL and JIL to disseminate knowledge about Design Thinking and Business Model Canvas to the participants to produce quality product innovations.
Enculturation of innovation amongst IPMA staff and students
- There are two (2) categories in MARATeX which include: (Innovation in MARA Technical Products), i-MTech for staff and students, i-Med for staff and students.
- i-MMa: Innovation in MARA Management
- Entries for MARA 2019 competition innovation are carried out online (online) through MARATeX 2019.
- Preliminary Assessment Online
- The First Filter List (Online Screening) is released
- Face-to-Face (F2F) Screening
- List of MARATeX 2019 Finalists is issued
Innovation Day 2109
- Innovation Awards 2019
- 1. Exhibition by 5 Finalists from each category AIM 2019
  2. AIM 2019 Finalize Winners of AIM 2019
  3. Recognizing Innovation Master Trainers of MARA
Strengthening the role of MARA Innovation Master Trainers (JU Inovasi MARA)
- Appointing and training MARA Innovation Master Trainers
- 1. 28 potential staff are chosen and appointed as MARA innovation Master Trainers (2 Master Trainers from each State)
  2. The main role of these Master Trainers is to facilitate the implementation of innovation trainings, namely SIL, YIL and JIL covering in 4 five (5) zones, namely the North , South , East, Central, and Borneo Zones.
  3. Each Master Trainer is required to complete two basic training courses, which cover the following areas: (1) Design thinking and Business Model Canvas, and (2) Marketing & Branding.
  4. Each Master Trainer acts as the agent to disseminate innovation-related information and assists in the monitoring of innovation-related programs at his/her individual center and at his/her designated zone.
Construction of Modules for MARA Innovation Master Trainers
- The construction of the Master Trainers Modules include Design Thinking and Business Model Canvas JU are enhanced with training that provides skills knowledge related to Design thinking and Business Model Canvas.
- 1. Master Trainers Team built modules on Design Thinking and Business Model Canvas.
  2. The modules are used as a guide for MARA master trainers to train and provide skills to MARA staff and students in stages covering five (5) zones, namely the North, South, Central, East and Borneo Zones.
  3. The application of the knowledge on Design Thinking and Business Model Canvas is important in yielding products of high quality, and innovation of good commercial value.
Providing MARA its due Intellectual Property (IP) protection
- Patent Drafting & Writing IP Document Workshop
- Workshop on Patent Drafting & Writing IP Document
- - Provide exposure on the importance of registering intellectual property, trademarks and others.
Improving (and enhancing) of innovation products
- Organising Workshops for Pre-Commercialization Product

- - Workshops for Pre-Commercialization Product are held for innovators who own products with potential commercialization value and are ready to go to market
- Organising Master Class Workshop for Branding & Pitching
  - Disclosing innovators to effective Pitching techniques
- Encouraging innovators to take part in the competitions and innovation exhibitions
  - Participating in ITEX, the MATRADE activities, Quality Day Program, KPLB Innovation Award, National Innovation Award, and National Intellectual Property (IP) And Innovation Award
- Organizing Workshops on Smart Writing, Creative Innovation Proposal
  - Providing exposure of effective writing techniques with the proper format to participants
Awareness Program on Intellectual Property
- Organising Awareness Programs on Intellectual Property
- Registering MARA Intellectual Property with MyIPO
- Promotion through:
  1. 60-second IP Video
  2. IP Campaign
  3. Info TV on IP
  4. Advertisement via MARANet Slider
  5. IP Info available via Banners and Buntings
- Registering MARA IP that has commercial value

Integrity Unit

INTRODUCTION

The establishment of Integrity Unit serves as a focal point for the management of integrity matters in MARA. This unit is responsible for the execution of six (6) main functions:

Governance
Integrity Strengthening
Identification and Verification
Complaints Management
Compliance
Discipline

OBJECTIVES

To ensure the practice of a good work culture imbued with moral and ethical values among MARA staff.
To deter any criminal misconducts and violations of ethics among MARA staff.

ROLES

To ensure the implementation of good governance.
To ensure the cultivation, institutionalization and implementation of integrity in the organization.
To identify and verify complaints of criminal and ethical misconducts in the organizations and to ensure that proper actions are taken.
To report any criminal activities to the respective enforcement agencies.
To receive and take actions on all complaints regarding criminal misconducts and violations of organizational ethics.
To ensure compliance with the laws and regulations in force.

Pejabat MARA Negeri dan Pejabat MARA Luar Negara

PENGENALAN

Bagi melaksanakan fungsi-fungsi MARA pada peringkat Ibu Pejabat, ia disokong oleh 14 Pejabat MARA Negeri termasuk Wilayah Persekutuan Kuala Lumpur dan Labuan serta pejabat-pejabat MARA Daerah. Ini secara langsung, dapat meningkatkan kecekapan dan keberkesanan sistem penyampaian MARA keseluruhannya.

MARA juga beroperasi di luar negara iaitu di UK (London), USA (Washington), Indonesia (Jakarta), German (Frankfurt), Australia (Sydney), Ireland (Dublin) dan Mesir (Iskandariah) untuk membantu dan memantau komuniti MARA seperti pelajar-pelajar tajaan MARA di luar negara.

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