MARA CLIENT CHARTER

We, as part of the MARA community, will always be committed towards providing quality and effective services with integrity to facilitate the delivery system. We pledge to carry out responsibilities that have been trusted upon us by ensuring:

i. Completed applications for Business Financing, Education Loan and Entrepreneurial Training Programme are decided upon within a period of 14 days.

ii. Completed applications for Premise Tenancy are decided upon within a period of 14 days from the closing date of the advertisement.

iii. MRSM Intake Results are released as follows:-

a. Form 1 – 30 days after the last day of the test and interview session.

b. Form 4 – 30 days after PT3 results are announced

iv. MARA Higher Education lnstitutions (lKM, KKTM, KPM, GMl, KPTM and UniKL) Intake Results are released within a period of 30 days from the application closing date.

v. Payment for bills and claims are made within a period of 14 days from the submission of complete documentation by suppliers.

(Updated: 30 August 2017)